Service Delivery Automation Analyst

✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. THE ROLE Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be currently based within the EMEA region. Ever built an automation that saved hours of manual work, only to discover the real problem was the process itself? That's exactly the kind of challenge you'll tackle at Oyster. We help companies employ people across dozens of countries. Behind every successful payroll cycle are hundreds of details that need to be right: benefits, expenses, time off, timesheets, salary changes, and country-specific requirements. The challenge? Not all that information arrives neatly packaged. Some comes through payroll platforms and service systems. Other details are buried in emails, contracts, receipts, attachments, or requests that need a human to make sense of them. Your job is to turn that complexity into reliable, automated workflows. You'll identify what's slowing teams down, question whether certain steps are needed at all, and build solutions that turn messy information into accurate, validated, payroll-ready data. This is a hands-on role where you'll take ownership of defined automation projects, from understanding the problem and building a solution to launching it, monitoring performance, and making improvements. You'll work with tools like n8n, Alteryx, SQL, APIs, and AI, but you won't be expected to use AI for everything. Sometimes the smartest solution is a simple rule, a better process, or preventing an issue before it happens. And because your work directly affects people's pay, getting things right matters just as much as making them faster. The goal? Less repetitive work, fewer avoidable issues, and smoother, more predictable payroll cycles across countries. HERE'S WHAT YOU'LL BE WORKING ON: - Understand what really happens behind the scenes. Map payroll processes from start to finish, including how information moves between systems, where validation and calculations happen, what needs reconciling or reporting, and how deadlines, country-specific rules, and exceptions affect the process. - Find the work worth automating. Identify repetitive tasks, manual checks, and recurring problems. Use data to assess their impact on customers and Team Members, how often they happen, the risks involved, implementation effort, and whether a solution can work across countries. - Fix the process, not just the task. Question unnecessary steps and look for ways to prevent missing information, avoidable requests, and errors before they reach payroll. - Turn expert knowledge into reliable rules. Work with payroll and operations specialists to translate complex policies and requirements into clear, documented, version-controlled logic, including effective dates and required data. - Put AI to practical use. Use large language models (LLMs) to understand requests, extract information from documents and emails, and direct cases to the right place. Build validation checks so AI-generated outputs are verified before they affect payroll. - Build automations that actually run. Create, connect, and maintain workflows using n8n, Alteryx, and LLM-based tools, integrating service platforms, payroll systems, databases, APIs, and internal tools. - Know when not to automate with AI. Choose between rule-based logic, workflow automation, AI, and human review depending on the task. Keep predictable legal and policy requirements in transparent, auditable rules, and document your decisions. - Build reliability into every workflow. Include audit trails, error handling, alerts, exception queues, and appropriate approval controls. Make sure records are never silently changed, dropped, or excluded. - Test before it matters. Build prototypes quickly, then test them against real payroll scenarios, unusual cases, and exceptions. Use shadow testing and parallel runs before introducing changes that affect live payroll. - Make payroll operations more proactive. Automate timely information sharing, payroll-input checks, the identification of exceptions that affect pay, and reconciliation between payroll and invoices. - Own what happens after launch. Track performance, measure whether automations deliver the expected improvements, troubleshoot issues, and improve or retire solutions that aren't working. - Work with the teams building the bigger picture. Partner with Product, Engineering, and Data when a problem needs a lasting platform-level solution. Turn operational insights into clear requirements and working examples they can build on. - Handle sensitive information responsibly. Apply privacy, security, and responsible-AI standards, especially when working with health, leave, or other sensitive payroll information. Make sure uncertain or compliance-sensitive cases reach the right people for review. You'll likely enjoy this role if you like getting into the details of how things work, spotting opportunities others miss, and building solutions yourself. HERE'S THE EXPERIENCE WE'RE LOOKING FOR: - 3+ years of relevant experience in operations automation, process improvement, business or process analysis, payroll operations, internal tooling, or a similar field. - You've built automations yourself. You've taken workflows into production using tools such as n8n, Alteryx, Make, Zapier, Power Automate, or similar, and have experience keeping them running. We're looking for someone who builds, not just someone who designs or documents solutions. - You've used LLMs to solve practical problems. You know how to turn unstructured text or documents into usable data and can recognise when a simpler, rule-based solution is the better choice. - You're comfortable connecting systems. You've worked with APIs, webhooks, and integrations to get different tools and data sources working together. - You know your way around SQL and data. You can investigate, combine, validate, and analyse information from multiple sources, even when the underlying data is complex. - You can bring structure to messy processes. You're able to turn inconsistent inputs, unusual cases, and complicated requirements into clear rules and data requirements. - You take accuracy seriously. You understand the importance of checks, controls, and investigating discrepancies, particularly when errors could affect someone's pay. - You can explain technical ideas clearly. You're comfortable working with non-technical colleagues, asking the right questions, and constructively challenging requests when automation isn't the best answer. - You take ownership beyond the build. You can move from identifying a problem through implementation, testing, launch, monitoring, and ongoing maintenance. YOU DON'T NEED TO TICK EVERY BOX BELOW, BUT ANY OF THESE WOULD HELP YOU GET UP TO SPEED: - Experience with multi-country payroll, Employer of Record (EOR) services, finance operations, or HR operations. - Understanding of payroll concepts such as gross-to-net calculations, payroll cut-offs, statutory deductions, taxable benefits, expense taxability, and reconciliation. - Experience building tools that validate or reconcile payroll or financial data. - Familiarity with Zendesk or other customer service platforms and their automation capabilities. - Hands-on experience with n8n or Alteryx specifically, although comparable automation tools are equally relevant for the core requirements. - Experience with prompt design, AI agents, or retrieval-augmented generation (RAG) workflows. - JavaScript or Python skills for data transformations. - Experience measuring operational improvements through metrics such as first-time accuracy, processing time, service-level performance, or error rates. THIS MIGHT NOT BE RIGHT FOR YOU IF... - You'd rather design automation strategies or workflows than build, launch, and maintain them yourself. - You prefer using AI for every problem, even when a straightforward, auditable rule would be more reliable. - You measure success mainly by speed or the number of automated tasks, rather than accuracy, proper approvals, and resolving discrepancies. - You don't enjoy digging into complicated processes, inconsistent information, or country-specific exceptions. - You're looking for full ownership of company-wide automation strategy. Here, you'll own clearly defined projects and work closely with operational specialists and engineering teams on broader changes. HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusiv…