Strategy & Operations

ABOUT FINCH Our mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between. Since launching in April 2025, we’ve raised a $20M Series A https://sequoiacap.com/article/partnering-with-finch-ai-powered-justice backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms https://www.finchlegal.com/customers across the country. Explore life at Finch https://app.notion.com/p/Life-at-Finch-32fe7a322002810cabf6f9547800f2a2?pvs=21 for more. A NOTE FROM VIRAJ Hi there, I’m Viraj https://www.linkedin.com/in/vrjbndr/, co-founder of Finch. We’re building the operational engine that powers the best consumer law firms in the country. Strategy & Operations sits at the center of that work: you identify our most important problems and opportunities, then build and test the workflows, playbooks, and systems that help us grow. How to think about applying: We’re almost always looking for great people to join this team, so you’ll see several similar postings. The core profile, scope, and interview process are the same. You only need to apply once – all applications are reviewed together. WHAT YOU’LL DO - Take an ambiguous business problem, question the assumptions, and define the metric that will tell us whether you’ve solved it. - Test ideas quickly and build a useful process, tool, or automation. Scope larger product work with engineering and ship smaller improvements yourself. - Own the result through adoption and iteration, then make the system work reliably without depending on you. WHAT WILL MAKE YOU SUCCESSFUL YOU’LL LIKELY THRIVE IF YOU HAVE - 2–5 years in a problem-solving role such as consulting, BizOps, strategy, or tech, with evidence of learning quickly in unfamiliar domains. - Built and shipped a tool, workflow, or automation that people actually use. - Strong quantitative judgment and the ownership to define the problem, measure progress, and see a solution through. IT’S A PLUS IF YOU HAVE - Built with AI tools such as Claude. - Worked at an operations-heavy startup. - Partnered closely with engineers. THIS ROLE MAY NOT BE FOR YOU IF - You prefer a defined roadmap and success metrics before getting started. - Your work ends with a presentation or recommendation. - You prefer handing off implementation to owning whether the solution works. WHAT HAPPENS NEXT All S&O applicants go through the same interview process: 1. Intro: An initial conversation about your background, motivation, and the role. 2. Interview: A deeper conversation about how you solve ambiguous problems, build systems, and drive work across teams. 3. Case Assignment: A practical exercise exploring your approach to an operational problem, from diagnosis and prioritization to implementation and measurement. 4. Onsite: A visit to our NYC office to meet the team, explore the work together, and have lunch.