Implementation Specialist

WHY SPEKTR At spektr, we are on a mission to automate the world’s most complex compliance workflows through AI. Founded by the team behind HelloFlow (acquired by Trulioo), spektr is building the infrastructure and AI agents to run compliance at scale. Compliance, built like product. Financial services has changed enormously. Much of the technology behind compliance hasn’t. Teams still spend hours on manual checks, disconnected systems slow down launches, and entering a new market can mean rebuilding the same processes all over again. We’re changing that. spektr gives regulated businesses one platform for onboarding, monitoring and investigations, with configurable workflows and AI agents that do the legwork. Product, Operations and Compliance can move together, with the control they need to grow. It’s a huge opportunity in an industry that has moved slowly for too long. We’ve built a product we’re proud to put in front of the most demanding customers. Now we’re looking for people who want to help get it into their hands. • $26M raised, including a $20M Series A led by NEA, with backing from Northzone, Seedcamp and PreSeed Ventures. • Customers worth getting excited about. We work with businesses including Pleo, Trustly, Nexi and Santander. These are large accounts with complex problems, ambitious teams and plenty of room for us to make a difference. • Three offices: Copenhagen, London and Iași, with customers across more than 15 countries. THE OPPORTUNITY • Join spektr’s client-facing team — the people responsible for turning a signed contract into a client who can’t imagine working without us. • As our Implementation Specialist, you will know the spektr platform better than anyone, and you will know your clients’ problems better than anyone else in the company. Nobody sits closer to both. • You own the client roadmap end to end: scoping, build, go-live, and what comes next. This is complex project management with real stakes — multiple workstreams, senior stakeholders, hard deadlines, and a regulated client on the other side of the table. • You will be our person in the room: leading on-site sessions with clients’ compliance and operations teams, and solving problems next to the people who have them. • You will work directly with the expansion & implementation lead and have a direct line to our founding team. WHAT YOU WILL BE DOING • Own the client roadmap from contract signature through go-live and beyond — you are accountable for whether it lands, not for whether you did your part • Drive on-site implementation sessions and workstreams, configuring workflows and integrations to fit each client’s exact needs • Translate client policies and regulatory requirements into automated workflows on the spektr platform, finding the process improvements the client hasn’t spotted yet • Resolve configuration issues independently before escalating to engineering • Run the hardest enterprise accounts in the company and act as the internal voice of the client into product — what you learn on site is the clearest signal we have about what to build next • Build reusable implementation playbooks so every client gets a consistent experience and the same question is never answered twice • Flag client health signals early — you notice when something is off before it becomes an escalation WHAT WE ARE LOOKING FOR • 2–4 years in implementation, solutions consulting, or customer success at a B2B SaaS company — we care more about how you think than how long you’ve been doing it • A structured problem-solver: when something doesn’t work, you go step by step rather than guessing • Strong communicator — you can explain a technical concept clearly to a non-technical client and are excellent at handling senior stakeholders • Comfortable with technical & legal documentation, data flows, and integrations — you don’t need to be a developer or lawyer, but you can’t be afraid of infrastructure and regulations • Willing and excited to travel to client sites — you do your best work in the room, not on a call • Highly organised: you manage multiple clients at different stages and nothing slips NICE TO HAVE • German or French language skills, at a level where you could run client sessions and written follow-ups in that language • Exposure to KYC/AML, onboarding or financial crime workflows in a regulated financial institution OUR PROCESS • Intro call with our Talent team (30 minutes) • Interview with our Chief of Staff (30 minutes) • Interview with our Head of Implementation (45 minutes) spektr is an equal opportunity employer. We welcome applicants regardless of gender, age, ethnicity, religion, disability, sexual orientation or any other characteristic, and we assess every candidate against the same role requirements.