IT Platforms Engineer

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members globally and rapidly growing • Over $300 million raised in funding • 3,000 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales. ABOUT THE ROLE: As a Workplace Technology Engineer, you’ll be a hands-on engineer looking after the platforms and devices Tideans use every day. You’ll work closely with the rest of the team to implement, operate, maintain and improve our core IT platforms by focusing on Configuration as a Code framework. You will: • Operate and improve our core IT platforms. You’ll handle day-to-day configuration, changes and troubleshooting, and deliver improvements within agreed standards and designs. • Manage our device fleet end to end. That covers provisioning, compliance, patching and retirement of Mac and Windows devices, with a focus on a smooth experience for employees. • Apply our security controls. You’ll roll out and maintain device trust, DLP and web security policies in partnership with InfoSec, and help troubleshoot when they affect users. • Support onboarding and offboarding. You’ll make sure access is granted and removed accurately and on time, and help automate the manual steps. • Automate repetitive work with scripts and the platforms’ built-in automation. • Act as L2/L3 escalation for the service desk, resolving complex issues and turning recurring problems into documented fixes. • Contribute to projects, owning workstreams within larger platform rollouts and upgrades. WHAT WE ARE LOOKING FOR: • 4+ years in IT or workplace engineering, ideally in a cloud-first organisation. • Hands-on administration experience with Google Workspace and with Jamf and/or Intune across Mac and Windows. • Exposure to SSE or web security tools (Netskope or similar) and to Zero Trust concepts such as device trust and conditional access. • Experience administering Jira Service Management or a similar ITSM tool. • Using Terraform for Configuration as Code management. • Scripting in PowerShell, Bash or Python. Nice to have: • Experience with SSO and provisioning (SAML, SCIM). • Experience in fintech or regulated financial services. • Relevant platform certifications. OUR TECH STACK: • Google Workspace and Google Cloud Platform • Netskope (SSE/SASE) • Jamf Pro and Microsoft Intune • Mac, Windows and ChromeOS endpoints • Okta • C1 • Cisco Meraki • Jira, Confluence and Jira Service Management WHAT YOU’LL GET IN RETURN: Our location-specific employee benefits are designed to cater to the unique needs of Tideans: • The gross annual salary for this position ranges from €38,400 to €54,000 but we are also open to discussing the salary further, taking into account your expertise and contributions. • 25 days paid annual leave • 3 paid days off for volunteering or L&D activities • Extended maternity and paternity leave covered by the company • Personal L&D budget in the amount of 500 EUR per year • Additional health & dental insurance • Mental wellbeing platform • Fully covered Multisports card • Food vouchers • Snacks, light food, drinks in the office • WFH equipment allowance • Flexible working from home • Sabbatical Leave • Share options #LI-NZ1 #LI-Remote TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.