Tech Ops Lead

You'll be the person colleagues turn to when something isn't working, they need access to a tool, or they're getting set up for their first day. Day-to-day support will be the core of your role. Alongside helping people get unstuck, you'll spot recurring problems and improve the systems behind them, making our systems easier to use and manage as we grow. There’s room to shape the role around your strengths. If you enjoy scripting, building internal tools, or improving how our systems fit together, there’s plenty of opportunity to apply those skills. Your first priority will be making sure colleagues get great day-to-day support, with scope to take on larger technical projects as the function grows. IN THIS ROLE, YOU WILL: - Be the first point of contact for internal support questions in Slack and in person. - Deliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they need - Manage our macOS and Windows devices using Fleet - Administer Google Workspace and our other SaaS tools, managing accounts, permissions, and licences - Maintain our office IT hardware across our London and SF offices - Make repeat tasks simpler through automation, sensible defaults, and clear documentation YOUR BACKGROUND LOOKS SOMETHING LIKE: - Experience managing devices through an MDM platform. We use Fleet, but experience with other platforms is welcome. - Experience in Google Workspace and SaaS administration - Experience automating common tasks - Clear communication with people of different technical backgrounds, including talking someone through an unfamiliar setup or problem. AS A PERSON, YOU… - Enjoy helping people and making it easy to ask for help, however small the question. - Are excited to work in-person from our office in London (most of the time) - Love working in a startup environment (you either have experience working in a startup or are really drawn to the zero-to-one phase) - Value working with people who are kind, ambitious, and pragmatic - Are comfortable with a day shaped by incoming requests, balancing urgent problems with work that prevents the next one. ABOUT THE OPPORTUNITY We are living in the most exciting time for tool builders since Engelbart's demo https://en.wikipedia.org/wiki/The_Mother_of_All_Demos in 1968. We want to assemble the best crew to build this future together, here in London. Our compensation philosophy is to pay slightly above market on salary and above market on equity. We do our best work in person, and so our team spends time together five days per week in our new, bright, and spacious office at Old Street. We are happy to offer relocation assistance to candidates who'll be moving to London to join us. Lastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.