Technical Support & Quality Specialist

Your mission Are you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a Technical Support & Quality Specialist to own our Support & Release Quality. You will: • Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos • Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout. • Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward Your profile What you should bring to the team: We're open to two different backgrounds for this role — the common thread is you're tech-savvy, endlessly curious, and take real ownership: Profile 1 — Dental domain expert, tech-curious • Dental technician training, or hands-on employment in a dental lab • Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar) • Deep intuition for what makes a dental design clinically and technically sound • Curious about AI and software, and quick to pick up new tools even without a technical background Profile 2 — Technical builder, dental-curious • A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems) • Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service • Comfortable setting up automations, small data pipelines, and internal tooling • Genuinely interested in direct customer contact and support work, not just building behind the scenes • Willing to learn the dental lab space and the specifics of dental design from the ground up The 'Nice-to-haves': • Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like • Experience with no-code/automation tools or chatbot platforms • Familiarity with tuning, training, and guardrailing AI chatbots • Experience with support/ticketing tools and knowledge base platforms • Basic video editing skills How you work: • Tech-savvy: a quick learner, happy to use AI tools for automation • Proactive: you fix the underlying problem, not just the ticket in front of you • Detail-obsessed: when you test a release, nothing slips past you • Ownership-driven: you'd rather build the fix than file it and wait for someone else • Adaptable: equally comfortable answering a customer and regression-testing a release in the same day Our Tech Stack = Your Tech Stack Sales & Business: Slack, Notion, Linear, HubSpot Service Hub, Claude Product (for Profile 2): python Practical Requirements / Eligibility • Fluent in English (written and spoken) • Valid work authorization in Belgium • Able to work from our Leuven office at least 3 days per week Why us? • A mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally • A driven and collaborative team that believes in making work fun • A sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom • Fun team culture: after-works, regular sports sessions, hackathons, retreats • Opportunity to grow into broader roles as the company — and you — scale