Office Operations Manager

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them. Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day. As we scale rapidly across offices and teams, we are hiring an Office Operations Manager to own the day-to-day office experience of our company and support a consistent, high-quality onboarding and culture experience as the company grows. This role is critical to making sure the office runs smoothly, new hires feel oriented from day one, and the environment supports how Profound actually works. What you’ll do - Own day-to-day office operations, including arranging cleaning, maintenance, security, access, supplies, and general readiness - Manage inventory of office supplies, snacks, meals, and equipment - Coordinate with vendors and service providers including building, IT, cleaning, catering, and deliveries - Ensure the office is consistently functional, organized, and ready for people to do their best work - Help execute onboarding touchpoints such as welcome breakfasts, first-week moments, and basic social connection - Serve as the default in-office point person for questions, issues, and day-to-day needs - Help plan and execute team events, lunches, celebrations, and small rituals that support connection without slowing execution - Support visiting teammates and leaders with office setup, schedules, and logistics - Partner with Ops to maintain a consistent office experience as Profound grows across NYC, SF, London, and Buenos Aires Who you are - 0-3+ years of experience in office management, operations, hospitality, events, or a service-oriented role - Highly organized and reliable, with an ability to keep things running and notice issues before they become problems - Comfortable coordinating vendors, handling logistics, and managing multiple priorities at once - People-oriented and approachable, with teammates naturally coming to you when they need help - Low ego and high ownership, taking pride in doing the unglamorous work well - Thrive in a fast-growing startup environment where things change quickly and processes are built in real time Location This is an on-site role based in our SF or London office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $80,000 to $110,000 (SF). Comp may vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. #LI-PRO Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.