Customer Success Manager (US)

The Role As a Customer Success Manager at Genspark, you'll own the post-sales relationship end to end, making sure the customer sees real, measurable business outcomes from day one. This is a hands-on role: you'll lead deployments, build joint success plans, run EBRs, and be the person customers call when they need a trusted advisor who understands both their business and the platform. You'll report to the Head of Customer Success and work daily with Account Executives, Solutions Engineers, and Product — sitting at the intersection of revenue, adoption, and long-term customer health. At a company growing from $0 to $250M+ ARR in 12 months with 6,000+ enterprise clients globally, this isn't a maintenance role. You have the opportunity to directly impact the company's playbook from the very beginning. What You'll Do Customer Deployment & Onboarding: - Serve as the primary post-sales point of contact from signed contract through go-live and beyond - Lead new customer deployments end to end — including hands-on guidance for SSO setup, connector configuration, and platform onboarding - Own clarity on expectations, timeline, and deliverables for all stakeholders throughout the implementation lifecycle - Develop and execute tailored onboarding plans; facilitate cross-functional collaboration across sales, solutions engineering, support, and product Customer Success & Expansion: - Build and execute joint success plans and EBRs that drive adoption, deepen engagement, and tie platform usage to measurable business outcomes - Monitor customer health, adoption metrics, and satisfaction signals — proactively identifying risks and driving resolution before they escalate - Partner with Account Executives on renewal and expansion conversations, bringing customer context and success data to the table - Guide customers on Genspark best practices, new features, and emerging use cases relevant to their business Internal Contribution: - Document and improve onboarding processes, playbooks, and best practices as the CS motion scales - Provide actionable product feedback from the field to influence roadmap and support quality - Contribute to internal initiatives that raise the bar on how we deliver customer value at scale What We're Looking For - 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers - Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal - Strong project management and organizational skills — you can run multiple deployments simultaneously without dropping threads - Excellent communication and executive presence — comfortable leading EBRs with C-suite and diving into the details with administrators the same week - Solutions-oriented and comfortable with ambiguity; you thrive in fast-moving environments where the playbook is still being written - Experience with SSO, identity providers (Entra ID, Okta, Google), and enterprise connector/integration workflows is a plus - Background in AI, productivity, or knowledge work SaaS is a plus About Genspark Genspark.ai http://Genspark.ai is a Palo Alto, CA-based technology company building agentic AI for more than one billion global knowledge workers. Founded by veterans from Microsoft, Google, Meta, YouTube, and Pinterest, Genspark has raised $645 million from investors including Emergence Capital Partners, LG, SBI, UpHonest, and Temasek’s Pavilion Capital. Genspark orchestrates 70+ state-of-the-art AI models to turn business objectives into finished deliverables, including boardroom presentations, financial models, client-ready documents, full-stack web applications, mobile apps, and more. Empowered by partnerships with OpenAI, Anthropic, AWS, Microsoft, and many other industry leaders, Genspark serves both individual users and enterprise clients worldwide. Built for every knowledge worker, whether leading a team or just starting their career. Learn more at genspark.ai http://genspark.ai. We're scaling our enterprise go-to-market from 7 AEs to 55+ across the US and Japan through 2026 and expanding into EMEA — which means a rapidly growing customer base, increasingly complex deployments, and a CS function that needs people who can grow with it. Location: Remote US