Customer Service Representative

Customer Service Representative Allied Experts – Cherry Hill, NJ Join a Team That Makes a Difference At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment. This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you. We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team: • Great Compensation! Compensation includes hourly pay plus incentives per lead set and run. • Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. • Paid Time Off • 401(k) Plan with Company Match • Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents. • Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training. • Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work. What You'll Do • Convert incoming customer calls into booked service appointments • Make outbound calls to existing customers to schedule appointments and follow up on service needs • Deliver exceptional customer service while promoting Allied Experts’ services and solutions • Resolve customer concerns professionally and efficiently • Maintain accurate customer records and update information in company databases • Communicate effectively with dispatch and management teams to ensure a seamless customer experience • Participate in ongoing training and professional development opportunities • Meet performance goals in a fast-paced, metrics-driven environment What We're Looking For • Previous customer service, call center, or dispatch experience preferred • Strong communication and active listening skills • Comfortable handling both inbound and outbound calls • Sales experience or the ability to confidently recommend services is a plus • Strong multitasking and organizational abilities • Attention to detail and accuracy in data entry • Ability to remain professional and positive in a fast-paced environment • Self-motivated with a strong work ethic and team-first attitude • Experience with ServiceTitan is preferred but not required Why Join Allied Experts? • Supportive team-oriented culture • Paid training and opportunities for professional growth • Stable, full-time opportunity with a growing company • Fast-paced environment where your contributions make an impact • Opportunity to develop customer service, communication, and sales skills Work Environment This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service. Schedule This is a full-time position with a consistent schedule and opportunities for growth within the company.