Technical Support Engineer

Lumana is on a mission to empower organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly when it matters most. Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video security companies and recently raised the largest Series A within our industry. We’ve built the most intelligent video security solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable. At Lumana, teams are small, dynamic, and trusted to lead. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real. The Technical Support Engineer will ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness. Location Hybrid Onsite - Caesarea, Israel After an initial ramp and training period, successful team members will transition to a hybrid schedule with 2 days per week working from home. Responsibilities - Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. - Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. - Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. - Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. - Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. - Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. - Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. - Coordinate testing and validation of new hardware and software in production-like, real-world environments. - Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. - Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence. - Other duties may be assigned. Must Have - 1-3 years in technical support, system engineering, or IT operations roles - Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field - Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches - Demonstrated ability to troubleshoot under pressure with urgency and precision - Strong analytical and documentation skills Nice To Have - Experience supporting IP camera systems or edge-connected devices - Familiarity with Linux-based systems - Comfort scripting in Python or similar automation tools - Relevant certifications (CCNA, Network+, Security+) Our Interview Process We keep it focused and respectful of your time—our typical process includes: - A 30-minute conversation with our Talent Team - A 1 Hour Take Home Assignment - A 45-minute Technical Panel - A 30-minute Hiring Manager Interview - A 30-minute HR Interview ✨ What We Offer We believe great talent deserves great support. Here’s how we invest in you: Competitive Pay: A strong base salary that reflects your experience, impact, and market value Equity & Upside: Own a piece of what you're building with meaningful equity in a fast-growing startup Tools that Work for You: Get access to top-tier tech and a fully equipped workspace—both in-office and at home Hybrid Flexibility: Enjoy a balanced schedule with two remote workdays each week after ramp-up Product Influence: Your voice matters—your hands-on feedback directly shapes our product roadmap For Israel-Based Employees - Competitive Pay: Compensation aligned with experience, impact, and market value. - Equity & Upside: Own a piece of what you're helping build. - Health & Wellness: Food allowance (10Bis). - Time Off: Annual vacation, sick leave paid from day one, and all Chagim observed. - Financial: Keren Hishtalmut (Study Fund) and equity in a fast-growing startup. - Flexible Work: Hybrid flexibility appropriate to the operational requirements of the role. - Work Setup: Modern office environment, equipment, fully stocked kitchen, and home-office support. Lumana is an equal opportunity employer ‍We are committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law. Recruitment Fraud Alert: All Lumana hiring communications come from @lumana.ai http://lumana.ai — we never ask for payment or personal banking info. Recruiters & Agencies: Lumana does not accept unsolicited resumes from agencies without a signed agreement and will not pay related fees.