Security & Compliance Manager

FamilyWell Health is an AI-enabled mental health startup dedicated to addressing the women’s mental health crisis by seamlessly embedding high-quality, equitable, and affordable mental health care into women’s health practices and health systems. Our comprehensive virtual care model delivers evidence-based mental health services across the full reproductive lifecycle, from fertility through menopause, using the proven Collaborative Care Model (CoCM). Our AI-enabled platform integrates coaching, therapy, psychiatry, and care coordination services directly into clinical workflows, making mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, FamilyWell is addressing one of healthcare’s most underserved areas while building a financially sustainable model for provider partners. Following our recent Series A raise, we are expanding nationally and seeking exceptional talent to join our mission-driven team. Learn more at www.familywellhealth.com. FamilyWell is scaling a HIPAA-regulated, AI-enabled care platform, and our security program has outgrown what our CPO and contractor CISO can manage day-to-day. We're hiring a Security & Compliance Manager to own the operational backbone of our security and compliance program — running the security calendar, tracking risk assessment and pentest remediation to closure, managing vendor/BAA risk, and building toward a formal compliance certification (SOC2 or HITRUST, timing dependent on feasibility). You'll work closely with our CPO (Security Officer) and our contractor CISO, who will continue to own governance, sign-off, and board-level risk reporting, while you own the day-to-day execution that makes that reporting possible. Key Responsibilities & Duties • Own day-to-day management of the security program: Security Risk Assessment (SRA) cadence, penetration test coordination and remediation tracking, phishing simulations, and the annual security awareness training calendar. • Draft Policies & Procedures (P&Ps) for CISO and leadership review/approval, and keep documentation current as the org and regulatory landscape evolve (e.g., the 2025 HIPAA Security Rule overhaul). • Lead vendor security assessments and Business Associate Agreement (BAA) audits across FamilyWell's vendor ecosystem. • Own MDM/BYOD device compliance monitoring, partnering with the IT Systems Administrator and our MSP on enrollment and endpoint security status. • Serve as day-to-day lead on incident/breach response, escalating to the CPO and contractor CISO per FamilyWell's response plan. • Support rollout of identity and access management improvements, including SSO and a company-wide password manager. • Partner with the CPO and contractor CISO to prepare recurring board-level risk and compliance status reporting, including a forward-looking roadmap. • Own compliance-automation tooling evaluation and rollout (e.g., Drata or Vanta) as FamilyWell works toward a SOC2 or HITRUST-ready posture. • Track open items from SRAs, audits, and vendor reviews to closure (e.g., encryption gaps, audit-log access, policy sign-off) using FamilyWell's Security Program Tracker. • Help define and maintain AI security guardrails (e.g., PHI handling policy for Claude/Cowork and other AI tools) as the platform and AI usage scale. • Maintain detailed documentation and records of all security program controls, risks, incidents, vendor audits, and roadmap initiatives. Minimum Qualifications • 3–6+ years of experience in security compliance, IT security, or GRC (governance, risk, and compliance) roles. • Direct experience with HIPAA Security Rule requirements, Security Risk Assessments, and vendor/BAA risk reviews — ideally in healthcare or another regulated industry. • Comfortable running a security calendar and tracking remediation items to closure across multiple stakeholders. • Experience partnering with a fractional or contractor CISO, MSP, or outside security advisor, and translating technical risk into clear, non-technical reporting for leadership or a board. • Strong documentation and project management habits. • Ability to work independently in a fast-paced, remote startup environment. Nice-to-Haves • Direct experience preparing for or achieving SOC2 or HITRUST certification. • Familiarity with compliance automation platforms (Drata, Vanta, or similar). • Experience with MDM/endpoint tools, Google Workspace security controls (DLP, Vault), and password manager rollouts. • Experience in an early-stage or high-growth startup, comfortable building process from scratch. • Familiarity with AI governance/security considerations for tools used with PHI. Compensation Range: $132,000-$140,000