Analyst, Bank Payments, Reported Fraud, UK (6 months contract)

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members globally and rapidly growing • Over $300 million raised in funding • 3,000 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg WHAT WE ARE LOOKING FOR: This is an exciting opportunity for someone who is passionate about Fraud and Financial Crime, leading teams, and using technology and data to constantly improve processes and service. This position will suit a proven operational team leader who is keen to join a fast growing European-focused Fintech. As a Fraud Investigations Analyst you’ll be: • Conduct end-to-end investigations into suspected fraud, scams, chargebacks, and financial crime activity • Analyse transactions, customer behaviour, and supporting documentation to identify fraud typologies and patterns • Review alerts generated by fraud monitoring systems and take appropriate action (account restrictions, closures, clearlisting) • Assess source of funds and source of wealth where required • Liaise with internal teams to resolve cases efficiently • Communicate with external parties such as banks, payment providers, and law enforcement when necessary • Make clear, well-reasoned decisions in line with internal policies and regulatory expectations • Maintain accurate case notes and investigation records • Contribute to fraud prevention initiatives, process improvements, and control enhancements • Stay up to date with emerging fraud trends, typologies, and regulatory changes You’ll be a great fit if: • You have C1 level and above in spoken and written English. • You have at least 1 year experience of Fraud, AML, Transaction monitoring or Financial Crime control functions, ideally within a financial services business and have solid understanding of the risks and controls • You have good analytical, process and project management skills as well as the ability to make risk-based decisions and/or recommendations • You are passionate about driving continuous improvement and managing teams through change • You ideally have experience in, or knowledge of UK business banking in an • Strong analytical and critical-thinking skills • Ability to assess complex information and make sound risk-based decisions • Excellent attention to detail and documentation skills as well as good written and verbal communication skills • Ability to manage multiple cases and meet deadlines • Comfortable working with transaction data, banking information, and investigative tools WHAT YOU’LL GET IN RETURN: • Competitive salary • Self & Family Health Insurance • Term & Life Insurance • OPD Benefits • Mental wellbeing through Plumm • Learning & Development Budget • WFH Setup allowance • 15 days of Privilege leaves • 12 days of Casual leaves • 12 days of Sick leaves • 3 paid days off for volunteering or L&D activities TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.