Field Technology Specialist

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience — delivered at home and powered by technology for scale.   We’re looking for a Field Technology Specialist who is passionate about supporting reliable, secure technology for in-home healthcare delivery. This role is central to how field clinicians stay equipped and operational at Sprinter — supporting device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients, not technology.   On-Site role working from our two Atlanta locations.   About Sprinter Health   Sprinter Health is rebuilding healthcare delivery from the ground up. Our mission is to bring high-quality, preventive care directly into the homes of people who are falling through the cracks of the system. Since 2021, we’ve:   🏥 Served over 100,000 patients 🚀 Grown 6x in 2024 alone 🌍 Reached 60%+ coverage of the U.S. population 🤝 Partnered with 6 of the 10 largest health plans 💰 Raised $125M from top-tier investors like a16z, General Catalyst, GV, and Accel   We’re building the operating system for in-home care—powered by data, logistics, and scalable systems.     Your mission, if you choose to accept:   As a Field Technology Specialist, your mission is to support the setup, deployment, and day-to-day maintenance of clinical technology used in our in-home healthcare services. Working under the guidance of the IT Manager, you’ll help ensure field clinicians have reliable, secure, and fully functional devices so they can deliver high-quality care in patients’ homes.   From day one, you’ll contribute to clinician readiness, device uptime, and smooth field operations by keeping technology running and issues resolved quickly. Role Responsbilities - Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff - Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured - Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed - Monitor device status, inventory, and service requests to maintain high equipment uptime - Assist in maintaining device management systems (e.g., Iru, Jamf Pro, or similar) and connectivity to core applications - Follow established protocols for device security, data protection, and HIPAA compliance - Coordinate equipment repairs, replacements, and returns with vendors and service partners - Provide basic training and user guidance to field clinicians on device operation and troubleshooting - Document support processes, incidents, and asset tracking updates Outcomes + metrics you will directly influence: - Provider readiness and productivity - Field technology uptime and availability - Speed and effectiveness of issue resolution for field devices - Accuracy and completeness of device inventory and lifecycle tracking - Security, privacy, and HIPAA compliance across field technology About you: - Experience: 1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations. - Technical foundation: Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments. - Troubleshooting skills: Working knowledge of connectivity, basic networking issues, and device setup for mobile teams. - Security-aware: Understanding of data privacy and security best practices; HIPAA familiarity preferred. - Customer-focused: Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users. - Organized: Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently. - Flexible: Willingness to travel occasionally to support clinician onboarding or equipment setup. Bonus points if you have: - Startup experience in health tech or patient support operations - Experience supporting distributed or field-based clinical teams - Familiarity with tools such as Iru, Jamf Pro, Zendesk, or TeamViewer - Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting - CompTIA, Mobility+, or other relevant IT certifications What we offer: - 📈 Competitive salary and equity grant - 🏥 100% medical, dental, and vision premiums covered (for you + your family) - 💸 401(k) matching - 💥 Opportunity to make an immediate impact in a mission-driven healthcare startup Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.   If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!   Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.   If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here https://jobs.lever.co/SprinterHealth. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.