Customer Success Manager

ABOUT TAKE2: Take2 is an AI agents platform purpose-built for healthcare recruiting. Take2’s agent network automates the end-to-end recruiting process, from sourcing and screening to credential verification, scheduling, and onboarding. We work with enterprise healthcare customers, including some of the largest health systems in the USA. WHAT YOU WILL DO: - Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal, and expansion - Lead AI agent implementations in large healthcare systems: scoping workflows with recruiting and TA leaders, configuring AI interviewers and integrations, and driving pilots to measurable outcomes like reduced time-to-fill - Drive adoption on the ground, training and enabling recruiters, building champions, and turning skeptics into power users across large, distributed teams - Be the voice of the customer internally, translating what you see in the field into product feedback and working directly with founders and engineering to shape the roadmap - Own retention and growth metrics for your book, including renewals, expansion into new roles, departments, and facilities, and executive business reviews with health system leadership - Shape the customer success engine, building the playbooks, onboarding processes, and health metrics we'll scale with WHO YOU ARE: - You have 4+ years in customer success, implementation, or account management for B2B SaaS, with at least 2 years owning enterprise accounts ($100k+ ACV) and carrying renewal or expansion targets - You've worked with healthcare organizations (health systems, hospitals, or healthcare staffing) or in HR tech / talent acquisition software, and can speak credibly to recruiting leaders about their workflows - You've led complex implementations involving multiple stakeholders, integrations, and change management, and you know adoption is won in the field, not in the kickoff deck - You can navigate large, multi-threaded organizations, from a recruiter on the front line to a CHRO in a business review - You are confident working with limited process or infrastructure (and excited to help us build it out as we grow) - You are analytical and rigorous: you track account health, forecast renewals accurately, keep clean CRM records (HubSpot preferred), and use AI tools to work smarter - You are comfortable with emerging AI products, curious about how they work, and able to set the right expectations with customers about what agents can and can't do WHY TAKE2 AI - High ownership over revenue and customer relationships - Direct access to founders and influence on customer success strategy - Opportunity to help define how Take2 retains and grows customers as we scale - Mission-driven product that improves hiring outcomes for companies and candidates - Clear growth path into senior CS or leadership roles LOCATION & FLEXIBILITY We’re NYC-based and work hybrid (in-office Mon-Thu). We value in-person collaboration but also trust people to manage their time responsibly. COMPENSATION & GROWTH Competitive salary + meaningful equity. This is a chance to join at a stage where your work meaningfully shapes the product and your career trajectory.