Field Operations Team Lead / Shift Supervisor

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are seeking a skilled and motivated Field Operations Team Lead to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach. . WHAT YOU'LL DO - Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites. - Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available. - Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues. - Test product releases and robot capabilities. - Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate. - Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements. - Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams. - Tackle production incidents and technical issues in cooperation with service and engineering teams. - Act as the primary on-shift liaison between the deployed location and Humanoid offices. REQUIREMENTS - Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent). - 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development. - Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments. - Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments. - Familiarity with project management and collaboration software (Confluence, Jira, etc.). - Business-fluent English. - Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe. - Unrestricted right to work and live in the European Union.   WHAT WE'RE LOOKING FOR - Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment. - Working knowledge of a relevant local language (e.g. German). - Valid Class B (or equivalent) driver's licence. - Familiarity with software integration and sensor-based automation. - Experience with commissioning, acceptance testing, or software validation. - Experience working in complex operational environments. - Experience working directly with customers in an operational leadership role.