Operations Supervisor, Shuttle & Lot Management

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90. To learn more, visit clutch.ca. About the Role: We are looking for a hands-on Shuttle and Lot Management Supervisor to lead and scale our wholesale shuttle operations across multiple locations. This role is critical to ensuring vehicles move efficiently between IRCs, production queues, and wholesale capture points. You will own day-to-day execution, build structure where needed, and act as the on-floor decision maker to keep operations running smoothly in a fast-paced environment. Success in this role means building a reliable, scalable shuttle operation where vehicles are moved safely, efficiently, and on time—supported by strong processes, clear accountability, and a high-performing team. What You’ll be Doing • Lead, coach, and manage a team of 20+ shuttlers across multiple locations • Own daily shuttle operations, ensuring vehicles are moved on time and aligned with wholesale priorities • Act as the on-floor decision maker, resolving operational issues in real time to maintain flow • Monitor productivity, attendance, and coverage, adjusting staffing and priorities as needed • Build and improve processes, scheduling, and workflows to scale operations • Identify bottlenecks in vehicle movement and implement solutions to improve efficiency • Reallocate labor and resources across locations to maintain throughput and meet targets • Partner with cross-functional teams to coordinate vehicle flow and operational priorities • Step in hands-on when needed to support the team and maintain performance What You’ll Need • Experience in operations, logistics, fleet, or similar environments • Familiarity with dispatching, routing, or workforce scheduling tools • Previous experience leading frontline teams • Strong problem-solving skills and ability to make real-time decisions • Comfortable working in a fast-paced, outdoor, hands-on environment • Strong organizational and communication skills • Valid driver’s license with a clean driving record and ability to operate vehicles safely It’d be great if you have: • Experience in automotive, fleet, or lot operations • Experience managing multi-site teams • Background in process improvement or high-growth environments Why you’ll love it at Clutch: • Autonomy & ownership – opportunity to create your own path and lead a high-performing team • Competitive wages and benefits • Generous time off program • Opportunity to work for an ambitious and fast-moving startup Employment Type: • New, Permanent Full-Time Compensation & Benefits: • Salary range: $60,000 - $75,000 annually. • Health & dental benefits, available starting day one. • Pay decisions reflect objective criteria: skills, performance, responsibilities, and working conditions Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca