Robotics Field Service Technician

JOIN CONTORO ROBOTICS – REVOLUTIONIZING WAREHOUSE AUTOMATION WITH CUTTING-EDGE ROBOTICS At Contoro Robotics, we're on a mission to solve labor challenges through advanced robotic solutions. Headquartered in Austin, TX, our fast-growing startup is transforming the supply chain industry with our flagship warehouse automation technology. Our team is made up of top-tier experts in robotics, AI, and logistics, working together to push the boundaries of automation. We’re looking for talented and ambitious individuals to join us on this journey—helping shape the future of robotics while growing alongside a world-class team. If you're passionate about innovation, problem-solving, and making a real-world impact, we want to hear from you! Employment Type: Contract-to-hire Location: Morgantown, WV Location Requirement: Local candidates only (must reside within commuting distance of the deployment site; no relocation assistance or remote work available) JOB OVERVIEW We are seeking a hands-on, customer-focused Robotics Field Service Technician to support our robotic unloading systems in real-world warehouse environments. This role involves operating robotic systems, providing on-site technical support, and maintaining strong communication with customers. You will be the face of our company on the ground, ensuring reliable operation and excellent service delivery. Must be a local resident able to report on-site for the duration of the contract; this role does not offer relocation or remote work options KEY RESPONSIBILITIES - Troubleshoot, repair, and upgrade robotic systems - Troubleshoot electro-mechanical issues in real time and restore the system to operational condition with minimal downtime, escalating to remote engineering support when needed - Diagnose and repair mechanical, electrical, and pneumatic faults, including work on sensors, motors, and robotic arms - Read and understand schematics, troubleshooting guides, and other documents to isolate problems - Support equipment upgrades and modifications - Perform preventative maintenance - Track and share maintenance records - Replace worn or failed components - Perform calibrations and daily readiness checks - Keep detailed reports - Document activities, repairs, and system performance through detailed field reports and Jira tickets - Track and manage on-site spare parts and consumables to maintain adequate supply - Maintain Customer Relations and a Safety Forward Mindset - Interface directly with on-site customer staff, keeping them informed and ensuring a strong working relationship - Follow all site safety procedures, including lockout/tagout and required PPE REQUIRED SKILLS & QUALIFICATIONS - Associate’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field - 2+ years of experience in Robotics or Field Service - Ability to work independently in fast-paced environments - Physically able to lift up to 50 lbs, stand and walk for 8-10 hours, and maneuver in and around equipment including tight spaces - Willing to work in a warehouse environment that may not be climate controlled - Flexible on shift coverage, including occasional overtime and on-call support as required - Valid driver's license - Authorized to work in the United States - Strong communication skills - Prior experience in a customer-facing or field service role PREFERRED QUALIFICATIONS - Bachelor’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field - Experience in automation, robotics, or warehouse operations - Experience working on AC and DC electrical systems, specifically 480VAC systems - Familiarity with industrial robot arms (KUKA, Fanuc, or similar) - Familiarity with PLCs, HMIs, or servo/motor drives - Familiarity with Jira or other ticket management system - Familiarity with software systems especially Linux and ROS, as well as with command line interface CONTRACT DETAILS - Duration and renewal terms to be specified per engagement - Schedule will align with on-site facility operating hours