Customer Support Lead

WHAT WE'RE BUILDING In 2026, we're on the verge of an "infinite software crisis." How will we support, maintain, and operate the explosion in application development? Our answer is Sazabi: the AI-native observability platform for fast-moving engineering teams. Sazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster. No tedious instrumentation. No dashboard configuration. No alert tuning. Just answers. We're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more. WHAT YOU’LL DO - Be the front line of Sazabi: helping users get value fast - Debug real customer issues using Sazabi itself - Turn user pain into product insights and improvements - Build lightweight systems for support, onboarding, and success - Create documentation, guides, and content that scale support - Work closely with engineering to resolve issues and ship fixes WHAT WE'RE LOOKING FOR - Strong technical intuition—you can debug issues, not just route tickets - Excellent communication skills (clear, fast, empathetic) - High ownership: you don’t drop problems, you solve them - Comfort working directly with developers and understanding their workflows - Ability to thrive in ambiguity without rigid support processes - Bonus: experience in devtools support or early-stage startups You’ll fit in great if you're excited about Twitter and agents! WHAT WE OFFER - Competitive salary and equity - Free lunches (in-office only) - Health, dental, and vision insurance - Unlimited paid time off - Paid parental leave LEARN HOW WE THINK AND WORK Our team comes from Brex, Y Combinator, Rootly, Google, Doppel, and other top tech companies. We move fast and hold a high bar for both the product and each other. We operate according to six values: 1. Integrity. We say what we mean, do what we say, and own our mistakes. 2. Urgency. We treat every week like it matters, because it does. 3. Craftsmanship. We care deeply about the quality of our work. 4. Service. We're here to make developers’ and our teammates’ lives easier. 5. Kindness. We're direct, and we move fast, but we treat each other well. 6. Fun. We genuinely enjoy working together. If you don't love what you're building and who you’re building it with, what's the point? You can find out more about us here: - Watch our launch video https://www.youtube.com/watch?v=5dpIZn_P_rE - Read the manifesto https://www.sazabi.com/manifesto - Follow us on X https://x.com/sazabi and LinkedIn https://www.linkedin.com/company/sazabi/ THE SAZABI PHILOSOPHY Sazabi is more than just a tool. It’s also a philosophy. We're taking a radically different approach to observability, centered on three big ideas: 1. Less is more. Most observability platforms drown you in dashboards and modules that you don’t need. We believe observability needs less UI, not more. Sazabi surfaces exactly the information you need in a simple, beautiful chat interface. 2. Logs are all you need. The “three pillars of observability” idea is outdated. Sazabi accepts only one kind of telemetry: logs. This simplifies the instrumentation and product experience dramatically. 3. Monitoring is dead. Creating and maintaining static alerts for a fast-evolving system is a fool’s errand. The future is agentic anomaly detection: AI agents that automatically check your app for issues 24-7. We came to these beliefs the hard way — after years of building infrastructure and responding to incidents with tools that offered plenty of bells and whistles, but no clear answers when it counted most. If this way of thinking resonates with you, come build with us.