Senior Manager, Protective Operations

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: Crusoe is building the infrastructure that powers the AI revolution. As our global footprint expands across data centers, power generation, manufacturing, construction sites, and corporate offices — and as the visibility of our executives and the stakes of our operations continue to rise — the ability to protect our people wherever the business takes them is increasingly critical. The Senior Manager, Protective Operations will lead Crusoe's executive protection and protective operations programs globally, providing risk-based protection for executives, employees, travelers, and company operations. You will serve as the company's subject matter expert for executive protection, travel risk, protective intelligence, threat management, and sensitive security investigations. This role will join Crusoe's growing Physical Security organization at a formative moment. You will shape the standards, protocols, vendor network, and operating rhythm that supports Crusoe's expanding global footprint — working closely with the GSOC, the Senior Physical Security Intelligence Analyst, People, Legal, Communications, Information Security, Facilities, and business leaders to identify risk and translate intelligence into effective protective measures. The ideal candidate brings experience from U.S. Secret Service, Diplomatic Security Service, high-end executive protection, special operations, or protective details at the national or diplomatic level, and has translated that tradecraft into corporate Protective Operations leadership. You know how to protect people without unnecessarily disrupting the business, and you know how to lead a program that scales. What You'll Be Working On: Executive Protection Program Leadership - Lead Crusoe's global Executive Protection program, including executive travel, residential considerations, ground transportation, advance work, event coverage, and protective operations - Develop risk-based protection strategies based on threat, exposure, location, activity, and other relevant factors rather than title alone - Lead security planning for executive appearances, media engagements, conferences, town halls, board activities, major company events, and other high-profile engagements - Establish and maintain the standards, protocols, and tradecraft discipline expected of a world-class corporate protection program Travel Risk Management - Own the Travel Risk Management program, establishing processes for pre-travel risk assessment, traveler briefings, high-risk travel, escalation, emergency support, and traveler assistance - Conduct advance work and security assessments for domestic and international travel, including hotels, venues, transportation, routes, medical capabilities, and contingency planning - Build the duty-of-care framework and escalation procedures that protect Crusoe travelers wherever the business sends them Protective Intelligence Partnership - Partner closely with the Senior Physical Security Intelligence Analyst and the GSOC to translate protective intelligence into protective action — movement planning, principal protection decisions, advance planning, and threat response - Shape the intelligence requirements and collection priorities that support protective operations - Operationalize protective intelligence products into daily decisions, travel decisions, and event planning Threat Assessment and Management - Establish and support threat assessment and management processes for workplace violence, threatening communications, stalking, harassment, fixated individuals, concerning behavior, and other potential threats - Partner with HR, Employee Relations, Legal, and the Intelligence Analyst on threat cases requiring coordinated response and protective action - Apply structured behavioral threat assessment methodologies to differentiate legitimate threats from noise Sensitive Security Investigations - Lead or support sensitive security investigations involving threats, theft, misconduct, unauthorized access, insider risk, security incidents, and suspected fraud in partnership with Legal, People, Internal Audit, Information Security, and other stakeholders - Support elevated-risk employee matters, including sensitive terminations, credible threats, domestic violence concerns affecting the workplace, and other situations requiring additional protective measures - Maintain investigative discipline, chain of custody, and reporting standards appropriate to the sensitivity of each matter Site and Geographic Risk Assessment - Conduct geographic and site security risk assessments in support of new markets, potential company locations, major projects, and business expansion - Evaluate country, city, neighborhood, and site-level risks including crime, political instability, civil unrest, terrorism, emergency response, medical capabilities, transportation, natural hazards, and other relevant threats - Produce assessments that inform executive travel, site selection, event planning, and business expansion decisions Program Development and Vendor Management - Develop protective operations plans, standards, protocols, and escalation procedures that scale across a growing global organization - Select, manage, and evaluate executive protection, secure transportation, travel security, investigative, and other specialized security vendors globally - Grow the vendor network — domestic and international — required to extend Crusoe's protective capabilities wherever the business operates - Support budget development, forecasting, and financial management for protective operations programs and vendors Operational Partnership - Coordinate closely with the GSOC during executive travel, elevated-risk events, emerging threats, and critical incidents - Establish relationships with law enforcement, government agencies, security partners, and other external organizations relevant to protective operations - Support crisis and incident response involving executives, employees, travelers, threats, or other security events Program Measurement and Maturity - Develop metrics and reporting to measure program effectiveness, emerging risks, protective activity, and opportunities for improvement - Help mature the Protective Operations function as Crusoe's global footprint and risk profile continue to evolve - Maintain discretion and sound judgment when handling highly sensitive executive, employee, investigative, and company information What You'll Bring to the Team: - 10+ years of experience in executive protection, corporate security, protective intelligence, law enforcement, military protective operations, diplomatic security, or a related field - 5+ years leading complex executive protection, protective operations, or corporate security programs - Demonstrated experience protecting senior executives and supporting domestic and international travel - Strong experience conducting advances, threat assessments, security risk assessments, and protective planning - Experience developing and managing executive protection programs in a corporate environment strongly preferred - Knowledge of protective intelligence, behavioral threat assessment, workplace violence prevention, and threat management principles - Experience conducting or managing sensitive corporate or security investigations - Understanding of travel risk management, including international security environments, traveler risk assessment, emergency response, and duty-of-care considerations - Experience planning security for media engagements, executive appearances, major events, and other high-profile activities - Ability to assess rapidly evolving situations, make sound risk-based decisions, and operate effectively with incomplete information - Demonstrated ability to work with senior executives while maintaining discretion, professionalism, adaptability, and confidentiality - Strong written and verbal communication skills with the ability to clearly communicate risk and recommendations to executives and business leaders - Experience managing specialized security vendors, executive protection providers, secure transportation providers, and other external partners - Ability to collaborate effectively across Legal, People, Communications, Information Security, Facilities, Operations, and other business functions - Ability to travel domestically and internationally approximately 30–50%, with periods of increased travel based on operational requirements - Ability to respond outside normal business hours when significant protective or security situations require support Bonus Points - Prior service with U.S. Secret Service, Diplomatic Security Service, FBI, DEA, U.S. Marshals Service, or an equivalent federal protective agency - Military special operations background with protective detail experience (SOF, MARSOC, Naval Special Warfare, Air Force Special Tactics, or equivalent) - Prior corporate executive protection leadership experience within technology, critical infrastructure, data centers, energy, manufacturing, or another rapidly growing global organization - Experience leading principal-level protective details for Fortune 500 CEOs, founders, or high-net-worth principals - Experience developing enterprise Travel Risk Management or Workplace Violence Prevention programs - Experience conducting protective intelligence and open-source threat research - Experience supporting international operations and higher-risk travel environments, including gray and amber travel zones - Experience working with law enforcement, intelligence, diplomatic, or government security organizations - Familiarity with intelligence, case management, mass notification, travel risk, and security operations platforms (Ontic, Dataminr, Everbridge, International SOS, Crisis24, or peer tools) - CPP, PSP, PCI, Certified Threat Manager (CTM), ATAP certifications, or other relevant professional credentials - Multilingual capability, particularly in languages supporting Crusoe's international footprint OPERATING CONDITIONS: - San Francisco or Denver on-site, with domestic and international travel of approximately 30–50% to support executive protection, advance work, high-risk travel, site assessments, and major events - On-call availability for executive travel windows, elevated-risk events, emerging threats, and critical incidents - Response outside normal business hours when significant protective or security situations require support - Occasional nights, weekends, and holidays as the operational tempo demands - Handling of sensitive, confidential, and executive-protection information with appropriate discretion is a core expectatio…