Associate, Market Operations

ROLE OVERVIEW Pivot Energy is seeking an experienced and highly motivated Associate, Market Operations, to drive the community solar Subscription to Cash (STC) revenue cycle for select community solar markets within our RevOps department. This role requires a solid understanding of community solar best practices, a proven ability to deliver high-quality business results, exceptional attention to detail, and strong communication skills. The ideal candidate will bring an entrepreneurial mindset and a proactive approach to learning, ensuring continuous improvement in driving revenue growth, operational efficiency and customer satisfaction. As Associate, Market Operations, you will play a crucial role in optimizing subscription management, utility partnerships, customer experience and SunCentral platform development, while also identifying opportunities to enhance efficiency, streamline processes and ensure high-quality outcomes. You’ll work closely with multifunctional project teams to manage and drive community solar subscription revenue for Pivot Energy and our clients. In this capacity, you'll be responsible for adhering to standard operating procedures, managing community solar data, supporting customers, reporting business results, escalating issues, proposing solutions and supporting other projects as assigned by your manager. This position requires an individual who is business focused, customer-centric, process-oriented, data-driven, and capable of balancing multiple priorities in a fast-paced environment PRIMARY RESPONSIBILITIES • Manage community solar subscriptions, projects, programs and utility relationships within assigned community solar markets. • Set monthly subscription allocation strategies to comply with program rules, optimize revenue, mitigate attrition, and reduce payment risk. • Review and approve monthly utility data to ensure accurate calculation of subscription revenue, subscriber savings, and bill credit transfer invoices. • Ensure full compliance with all applicable community solar program rules, consumer protection policies and financier related requirements. • Execute monthly revenue reporting and subscription bill credit invoice cycle. • Communicate with customers and utility contacts to efficiently resolve community solar subscription issues. • Support third-party client relationships and related community solar subscription service agreements as applicable. • Contribute to a high-performing, collaborative and results-driven team culture. REQUIRED COMPETENCIES • Minimum 1+ years of community solar industry experience preferred • Demonstrated ability to improve processes, troubleshoot, implement solutions, and deliver high-quality business results. • Exceptional interpersonal skills with an aptitude for building trust and rapport. • Naturally curious, self-directed, and able to work autonomously to consistently meet deadlines. • Highly proficient with Microsoft Office, Salesforce, AI, and data analytics tools. • Aligned with Pivot’s values: kindness, empathy, integrity, professionalism, balance, impact, and determination. Recruitment Agency Notice: We appreciate your interest in partnering with us; however, we are not seeking recruitment agency support for this role. ABOUT PIVOT Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects that help decarbonize our nation’s electricity, increase equitable access to clean energy for local communities, and provide real cost-savings to American businesses and families.   We are fiercely dedicated to accelerating the rapid transition taking place in the energy industry to a more decentralized and cleaner approach to power generation. We are committed to positively contributing to the local communities and people we serve with more than clean energy. We believe global warming poses an existential threat to our planet and that we have a responsibility to help mitigate the threat. Our portfolio includes projects that reduce energy burden for income-limited families, create workforce pathways for under-represented groups within the solar industry, and include robust community investment opportunities.   As a Certified B Corporation and one of Denver’s “Best Places to Work”, we believe that company success is driven by a healthy environment, thriving society, and workplace where all individuals are respected. We evaluate every internal decision on environmental, social, and governance (ESG) factors to determine if our actions will result in a net positive impact on the community, our employees, customers, shareholders, and the environment. Learn more in our annual ESG Report.   At Pivot, our core values guide our work internally and externally: ·       Impact – We hold ourselves accountable to having a measurable impact on our people, communities, and the planet ·       Balance – Put family first; work hard/have fun ·       Determination – Find ways to be successful no matter how difficult the challenge ·       Professionalism – Impress everyone we touch, be a team player ·       Honesty – Be truthful and transparent, externally and internally ·       Kindness – Create an environment where kindness, empathy, and vulnerability are embraced   DIVERSITY, EQUITY, INCLUSION and JUSTICE STATEMENT   At Pivot, we are proactively developing and maintaining an inclusive culture, rooted in mutual respect, that supports a workforce of different generations, races, gender identities, sexual orientations, ability statuses, religions, and cultures to work collaboratively together for greater impact. We seek to build a team that invests in relationship building, celebrates each other’s successes, and makes space for the unique contributions and working styles people bring into Pivot.  Pivot invests in company-wide trainings, assessments, and programs to advance internal inclusion and equity practices, such as employee allyship building, cross-cultural communications, and equitable hiring and management protocols to increasingly recognize bias and ensure mutual respect and belonging.   EEO STATEMENT Pivot Energy is an Equal Opportunity Employer and is committed to increasing the diversity of its workforce. We actively work to cultivate an inclusive culture that welcomes, empowers, and enables equitable career growth for employees regardless of background.