Temporary Carrier Application Coordinator

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. A LITTLE MORE ABOUT THIS ROLE: Primary responsibilities for this position include supporting Gravie’s individual market application process and providing general administrative support to the Gravie Care team and ICHRA Operations team. RESPONSIBILITIES: - Resolve and respond to incoming application generation requests and inquiries from Operations and Gravie Care Team within standard turnaround times - Build and refine application processes - Efficiently and consistently follow carrier-specific SOP (Standard Operating Procedures) for application submissions to health plans - Meet required deadlines with effective time management skills and the ability to balance competing priorities - Prepare and write application outreach templates and materials - Generate individual market member applications and send them to members or carriers - Review supporting documents from members and send them to carriers as needed - Monitor individual market member applications status with carriers and track status in activity database and customer relationship management software (CRM) - Cultivate strong third-party relationships as a point of contact for individual market carrier representatives for application support - Facilitate application related member or carrier outreach, as needed - Ensure member activity databases are kept up to date with contact information, policy information, and renewal data - Collaborate with other teams to: - Triage escalated carrier or application situations - Assist with ongoing monitoring and maintenance of ancillary products, monthly membership database reconciliation, and monthly auditing for HRA products - Be willing to maintain a flexible work schedule based upon the needs of the business. This may include early morning, evening, or weekend hours during the Open Enrollment season. - Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented QUALIFICATIONS: - Ability to work independently as well as a team to accomplish goals - Effective communication skills - Strong attention to detail - Prior experience working in the individual health plan market/industry (preferred but not required) A LITTLE MORE ABOUT US: - We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. - We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized. - Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average. - Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. BENEFITS Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.