Community Manager

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities. Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations. To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us. Location: Remote - EST preferred Annual salary: USD 105,000 - 135,000 Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location. Type: Full Time Reports to: Director, Brand Values and Community About this Role We are seeking a community-driven and highly organized Senior Community Manager to join our growing Brand Values team. At Nex, our community isn't just a support channel, but it's one of our most valuable sources of insight, advocacy, and storytelling. This role builds relationships with families, helps them connect with one another, and ensures their voices directly influence our products, content, and marketing. You will work across our Facebook community, Reddit, and Circle to help ensure that family voices remain at the center of everything we do. This is an excellent opportunity for someone who loves building relationships, uncovering customer insights, and turning community conversations into action. Success in this role is measured not only by community engagement and health, but by the quality of insights, advocacy, and customer stories surfaced from the community. Core Responsibilities Community Health, Engagement & Operations • Own day-to-day community engagement and member experience across Nex community channels. • Publish community content, prompts, announcements, and product education. • Support and provide direction to moderators. • Maintain moderation workflows, escalation paths, and community guidelines. • Identify emerging questions, concerns, trends, and opportunities. Customer Advocacy & Storytelling • Build relationships with engaged families, advocates, beta testers, and super users. • Identify compelling customer stories, testimonials, and use cases. • Conduct interviews and surface stories for Brand, Content, PR, and Marketing. • Help create pathways for customers to become advocates, testers, ambassadors, or contributors. Community Insights & Reporting • Identify recurring themes, needs, sentiment, and customer feedback across community channels. • Gather insights through discussions, surveys, interviews, and research initiatives. • Produce recurring Voice of Community reports with actionable recommendations. • Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams. Preferred Qualifications • Familiarity with community analytics, survey tools, and customer feedback platforms. • Experience working with family, gaming, education, consumer technology, or lifestyle brands. • Experience with ambassador, advocate, or champion programs. • Experience supporting customer research initiatives. • Experience creating customer stories, case studies, interviews, or editorial content. Requirements • 5+ years managing online communities or customer advocacy programs. • Excellent written communication and relationship-building skills. • Experience managing Facebook Groups, Reddit, Circle, or similar community platforms. • Strong organizational and project management skills. • Ability to analyze qualitative feedback and identify actionable insights. • Comfortable working cross-functionally across Product, Marketing, Customer Support, and Research. • Experience managing multiple projects simultaneously in a fast-paced environment. #LI-remote We Offer • Competitive compensation package. • Flexible working hours and vacation policy. • Product-driven culture that treasures talents and individual growth. • Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at https://www.nexplayground.com/about. We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms! Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination. We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.