Business Operations

ABOUT THE ROLE Factory is bringing autonomy to software engineering. We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory’s next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You’ll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you’ll be central to shaping our trajectory. WHAT YOU WILL DO AND ACHIEVE - Design and implement scalable processes across GTM, customer success, finance and core operations. - Create compelling materials for strategic presentations and external partnerships. - Build and own financial models and business metrics to inform strategic decisions. - Develop customer success playbooks that drive adoption, activation, and measurable value. - Lead cross-functional projects across customer success, partnerships, community-building, and more. - Build dashboards and reporting systems to drive data-informed decisions across the business. - Partner closely with leadership and technical teams to ensure operational excellence as we scale. QUALIFICATIONS - 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup. - Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills. - Proven track record of thriving in ambiguous environments and driving results under pressure. - Outstanding written and verbal communication. - Ability to break down complex problems and execute structured solutions. - Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions. - Experience collaborating closely with technical teams and products. Nice to have - Experience in AI/ML or enterprise software companies. - Background in B2B SaaS operations. - Technical background or basic coding abilities. - Proven record of scaling operations at early-stage startups.