Product Training Specialist - SOAM

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE Halter is changing the face of pasture-based ranching globally. Our product is complex, it sits at the intersection of hardware, software, animal behaviour, and real ranch operations, and the people who represent it need to know it inside out. You'll be part of the team that makes sure that's always true. Every customer-facing hire across Support, Onboarding, and GTM goes through a program your team owns, and your job doesn't stop there. You'll own their ongoing product knowledge too, making sure that as Halter evolves, so does the capability of the people representing it. You'll build the content, run the sessions, assess competency, and stay close enough to the teams you support that you always know where the gaps are. Your job is to make sure our customer-facing people know the Halter product so well that every rancher and their animals get the best experience possible. If you genuinely believe that how you train your people is how you treat your customers, and you want to own that at one of the most exciting and innovative companies in agtech, this role is for you. WHAT YOUR DAY COULD LOOK LIKE Build & Run the new starter training programme: A program covering all new customer-facing hires across Onboarding, Support, and GTM, including camps out on customer farms and at our R&D ranches. You need to be comfortable around cows. Like, actually comfortable. Own the seasonal training calendar: As ranching seasons change, so does what our teams need to know. You'll make sure the training program keeps pace, so our people are always ready for what's happening on farm. Build training content: Writing modules, building assessments and tests across the full product suite, from collar behavior to virtual fencing to app workflows. Get ahead of new product: Working with Product and Product Marketing ahead of releases so the training is ready when the product goes live, not after. Own the ongoing education: Making sure that as the product evolves, the teams' knowledge evolves with it. New features don't just get trained once and forgotten. Work with Customer Enablement: Staying close to what ranchers are asking and struggling with, and making sure our internal teams are more across the product as than the ranchers using it every day. Run competency assessments: With both new starters and existing team members, testing where they're at, and giving them straight feedback on where they're strong and where they need more reps. Stay close to the teams: Sitting in on support calls, joining ranch visits, talking to team leads, and figuring out where knowledge is actually breaking down, then feeding that back into the program. Keep the learning pathways current: Maintaining content and assessments as the product evolves. Outdated training is worse than no training. Use AI to make the human parts better. Figuring out where AI can handle the baseline so your time goes on the things that actually need a person. THIS COULD BE FOR YOU IF - People are better for having been taught by you. You hold a room and make things click. - You love the craft of teaching. You notice where someone's getting stuck and you adapt. - You care about the impact on our customers, not just the programme. - You're sharp on project management. You're running a training calendar across multiple teams and nothing slips. - You're detail-driven. Your content is accurate, well-structured, and clearly thought through. - You're a strong cross-functional collaborator. You'll be embedded across Support, Onboarding, GTM, Product, and Product Marketing and you build trust fast. - You can turn a complex product workflow into training content people can actually use, in writing and in person. - You're genuinely curious about how the product works and you chase the detail. - You have an AI-first mindset and you're curious about how to use it to make training smarter. - You're comfortable on ranch and around livestock. This is a hands-on role and you'll be getting out there regularly. - You have a genuine interest in ranching and agtech. Our product touches hardware, software, animal behaviour, and farm operations and you need to find that interesting. - You get stuff done. BONUS SKILLS YOU COULD BRING - Experience working alongside Support, Onboarding, Customer Success, or field-based GTM teams. - Experience building training collateral, written guides, assessments, short videos, or visual explainers. - Familiarity with adult learning principles. - Comfort using data to spot where knowledge gaps are showing up. - Experience in or exposure to agtech, farming, or complex technical products. OUR OFFICE FIRST APPROACH There's a reason you visit your friends in person, live with your family and don't do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don't like having heaps of rules or policies, but this means having strong, trusted relationships is critical. We're office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what's best for Halter. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"