NOC Engineer, Philippines

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! We are looking for an intelligent and customer-focused entry-level NOC Engineer to join our exciting new team. This is an opportunity to join a cloud network security software company rocket ship to take part in shaping the future of SASE and SD-WAN technology. PLEASE NOTE: This position will be located anywhere (remote home-office work) in the Philippines but will be working European/EMEA hours (13:00-22:00 PH time) and, once in a while, weekend coverage. Responsibilities: • Work in a shift-based team 24/7/365 • Monitor, troubleshoot, and resolve network/system issues and collaborate with other departments to ensure maximum uptime and accessibility for all sites/users. • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude • Own and manage customer issues and see problems throughout resolution • Engage, investigate and escalate if required on system related alerts • Be a part in building and expanding the company’s Global Support Services team • Track and monitor customer status and identify both areas of concern and growth opportunities • Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance • Nurture the relationship with the customer through ongoing communication and periodic meetings Requirements: • Has the motivation and drive to become a key member of the NOC / Support team • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers • Can come from a Support Engineer (Tier1 or 2)/Technical Account Manager/Pre-sales background from web/network/information – security companies • Familiar with ISP, DNS, DHCP, NAT, HTTP/HTTPS • Familiar with VPNs, IPSec, Network & security protocols and standards • Familiar with BGP, OSPF, OSI, WAN/SD-WAN, and MPLS • Familiar working with Cloud, SaaS technology provider • Great troubleshooting abilities to dive into technical problems in real production environments • Ability to adapt and work efficiently in a rapidly changing dynamic environment with willingness to manage multiple simultaneous projects • Ability to work effectively and thrive in a fast-paced environment • Ability to work with globally dispersed, cross-cultural team • Excellent oral and written communication skills with a passion for working with customers • Ability to work with globally dispersed, cross cultural team