Key Account Manager

ABOUT ADDI We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 3.6 million customers and partner with more than 55,000 merchants, making Addi Colombia’s fastest-growing marketplace. With a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia. But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values https://co.addi.com/trabaja-con-nosotros#:~:text=%E2%80%A2%20We%20are%20owners,dentro%20del%20equipo. every day.   ABOUT THE ROLE This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.   WHAT’S THE MISSION YOU’LL DRIVE Drive strategic partnerships with top-tier retail Key Accounts to maximize Gross Merchandise Volume (GMV) and deepen Share of Wallet (SoW) across both physical and e-commerce channels. Position the company as an indispensable financing partner, expanding presence across in-store and online touchpoints, optimizing marketplace catalog conversion, and co-executing high-ROI promotional campaigns.   WHAT YOU WILL DO - YoY Portfolio GMV Growth: Deliver assigned portfolio GMV targets across top-tier enterprise accounts through structured Joint Business Plans (JBPs) tracked on a monthly operating cadence. - Share of Wallet & Touchpoint Expansion: Increase average SoW across managed accounts by integrating financing solutions into new physical and digital touchpoints (e.g., self-checkout kiosks, category-specific checkout flows, app integrations). - Strategic Partner Ramp: Successfully onboard and ramp every new Key Account to reach its projected monthly GMV run-rate within their first few months of launch. - Marketplace Sales Acceleration: Transform the digital marketplace into a core growth pillar for Key Accounts by maximizing high-demand catalog availability, negotiating co-funded ad spend, optimizing campaign placement, and boosting checkout conversion rates. - Partner Experience & Resolution Time: Reduce average Partner Support Ticket Resolution Time and improve Partner Satisfaction (PSAT) through standardized merchant onboarding, automated reporting dashboards, and store-staff training programs. - High-ROI Seasonal Campaigns: Co-design and launch co-marketed seasonal campaigns during peak retail seasons that deliver measurable, incremental GMV growth with positive partner ROI. WHAT WE’RE LOOKING FOR - Enterprise KAM & Retail Experience: 3–5+ years in Key Account Management, Strategic Partnerships, or B2B Enterprise Sales, managing a large-scale portfolio in major retail chains or high-volume e-commerce merchants. - Commercial Agility & High-Stakes Negotiation: Proven track record negotiating complex commercial terms, volume-based fee tiers, long-term renewals, and co-marketing agreements with enterprise C-suite stakeholders. - Data-Driven Retail & Marketplace Acumen: Ability to analyze retail conversion funnels, average order value (AOV), SKU turnover, and checkout metrics using modern BI tools (SQL, Looker, Databricks, AI analysis, Salesforce) to unlock growth opportunities. - End-to-End Execution & Cross-Functional Leadership: Full accountability for account performance, driving cross-functional alignment across Product, Marketing, Onboarding, Operations, and CX to resolve blockers and land launches on time. - C-Suite Influence & Executive Communication: Exceptional capability to structure and present Quarterly Business Reviews (QBRs) to merchant C-level executives—framing financing solutions as a driver of conversion, basket growth, and merchant profitability. Preferred Competencies WHY JOIN US? - Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services. - Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner - Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it. - Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it. - Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.   HOW THE HIRING PROCESS LOOKS LIKE We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like: - Step 1: People Interview (30 min) A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role. - Step 2: Initial Interview (30 min) A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work. - Step 3: Deep Dive Interviews (30 min each) You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too! - Step 4: Business Case (60 minutes) You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role. - Step 5: Co-Founder Interview If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure   We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.