Senior People Success Partner

Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote, anywhere in Spain or the UK. Contract: Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain) UK: Full-time, permanent Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74  Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async. Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most: Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom Are you an empathetic People Partner who loves helping leaders navigate team challenges while building the practical systems that shape company culture? Join our team as a Senior People Success Partner, where you will balance hands-on advisory and coaching with framework design. In this role, roughly half of your time will be spent as a trusted advisor to our leaders, while the other half is spent building and iterating the people systems, culture, and performance tools that help us scale. Reporting to the People Success Manager, you will enjoy high autonomy, opportunities to mentor others help shape our 2027 People Success initiatives. What you'll do: • Coach and advise leaders: Act as a thought partner to managers at all levels, from C-suite executives to first-time managers. Help them connect business goals directly to people strategy and navigate tough situations like performance management, team restructures, career development, and setting healthy boundaries. • Handle employee relations with fairness: Manage complex employee relations and performance issues with consistency, empathy and compliance, ensuring every team member is treated with dignity. • Navigate global teams: Support a remote team across multiple countries and time zones, bringing cultural awareness and local labor law expertise to your daily work. • Build people frameworks: Run quarterly projects from start to finish or contribute your expertise to company-wide initiatives. You won't just follow a playbook; you'll build the scalable systems that define our future culture. • Collaborate across teams: Work closely with People Ops, Talent, L&D, People Projects & Insights, and fellow People Partners to build trust and ensure smooth adoption of new initiatives. What you'll bring: • 4+ years of experience as an HRBP or People Partner in a fast-paced startup or scale-up environment. • Labor law knowledge: Hands-on experience with UK and Spain labor laws and employment practices; working with Employers of Record (EORs); ability to learn and navigate other labor law regulations with the right support systems in place • Strong context-switching skills: Ability to pivot smoothly from an employee relations call to writing a project proposal or leading a 1:1 manager coaching session without missing a beat. • Ownership and resilience: A self-starter attitude with a strong bias for action and experience in async work practices. You don't wait for permission to fix something, you look for the root cause and do your best to solve it. • A human-first approach: A firm belief that empathy, trust, clear boundaries, and honest expectations are key to a high-performing team. • Tech and AI comfort: Daily comfort with Slack, Notion, 15Five, and Deel, alongside a curiosity for using AI tools to streamline your own work and some experience in solving everyday pain points for the teams your support or the team you’re a part of. Nice To Haves: • Experience supporting globally distributed teams across multiple time zones. • Familiarity with labor laws and employment practices in additional countries. Why People Join Us 🇪🇸 Why people join us in Spain We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first. Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact. For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home. 🇬🇧 Why people join us in the UK We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers. Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one. As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane. Before You Hit Apply By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy    We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.